3 Day Window
Register your return within 3 days of delivery. The window closes automatically after this period.
Unboxing Video
A 360-degree unboxing video is mandatory for all return and exchange requests.
Store Credit Only
We do not issue cash refunds. All eligible returns receive store credit via gift cards.
Important Policy
No Cancellations
Due to operational challenges, we do not accept order cancellations. Please avoid impulsive orders.
The Return Process
Register via Email
Email statmentzim@gmail.com within 3 working days with your Order ID and reason for return.
Prepare Video
Record a clear 360° unboxing video highlighting any damage. Labels and tags must remain intact on the packaging.
Reverse Pickup
Reverse shipping costs USD 3 per order, which is borne by the customer and deducted from your store credit. stātmənt is not liable for any pickup or delivery fees.
Terms & Conditions
Detailed breakdown of our return and exchange policies.
We follow a 3-layer checking process. Returns for damage must be reported within 3 days with a clear unboxing video (zoomed on defect). Only the damaged product in an order will be accepted. Store credit is issued within 7 days of receipt.
If you dislike a product, you may request a reverse pickup within 3 days. Please note that the customer is solely responsible for all reverse shipping and delivery fees; stātmənt is not liable for these costs. Store credit vouchers are issued within 7 days if the product is unused and in good condition.
In cases where your pin code is not reverse-serviceable, we may request you to return the product via an alternate courier service at your own cost.
Return and exchange requests are processed at the order level, not on a product-by-product basis. We no longer accommodate individual product return requests within a single order.